Shipping Policy
Last Updated: August 2026
Everything on this page is a commitment with a number attached: what shipping costs, how long each stage takes, how the oversized items travel, and what to do when a shipment goes quiet. These are the figures we hold ourselves to.
Section 01
Packed and shipped by us, in Camp Verde
Sosiom LLC keeps its stock at 1655 S Sullivan Rd, Camp Verde, Arizona. Your order is picked and packed at that address by our own people, then handed to the carrier from the same building. No third-party warehouse sits in the chain. Nothing is drop-shipped on our behalf.
Section 02
Delivery area
We deliver anywhere in the United States and nowhere else for now. One order goes to one destination. Need something at the house and something else at the cabin? That is two orders, each with its own delivery address.
Section 03
Cost
Standard shipping is free on every order. No minimum purchase, no threshold to clear, and no shipping line waiting for you at checkout.
Section 04
Timeline at a glance
| Stage | What we commit to |
|---|---|
| Same-day cut-off | Orders placed by 11:00 PM MST on a business day enter processing that day |
| Processing | 1 business day, Monday through Friday |
| Transit, parcel items | 1–3 business days by parcel carrier |
| Transit, freight items | 3–7 business days, delivery window scheduled with you |
Business days are Monday through Friday. An order placed Saturday night starts processing Monday.
Section 05
Two ways an order travels
Parcel. Anything a parcel carrier can lift goes out that way. It leaves within 1 business day and is normally at your address 1–3 business days later. The tracking number reaches you by email the moment it ships.
Freight. The largest structures we sell are past what the parcel network will accept, so they move on a freight carrier instead. Transit runs 3–7 business days, and it shifts with the carrier serving your area and how far you sit from Arizona. We email the tracking number as soon as the shipment leaves us. The freight company normally calls ahead to agree a delivery window rather than turning up unannounced, and somebody needs to be there to receive it.
Section 06
Keeping an eye on it
- The email we send when your order ships carries the tracking number. You can also enter your order number on our Order Status page at any time.
- Carrier systems lag. Give tracking up to 48 hours after your order ships before it shows movement.
- If it has been 7 days since we shipped and nothing has arrived, email Contact@sosiom.com with your name and order number. We chase the carrier from our end so you do not have to.
Section 07
If it arrives damaged, or you change your mind
Photograph the damage and email it to us with your order number, and we take it from there. Otherwise you have 90 days from the delivery date to return an item, as long as it is unused, in new or like-new condition and still in its original packaging. The full process, including who pays for return transport, is on our Refund and Returns Policy page.
Section 08
Questions about a delivery
Email Contact@sosiom.com or call +1 (928) 449-5433. Our hours are on the Contact page.