Billing Policy
Last Updated: August 2026
Placing an order on sosiom.com is an offer to buy. We can accept it or decline it, and this page is where we say plainly when we would do either. It is short on purpose. For how the payment itself is protected, see our Billing Terms and Conditions.
Section 01
Orders we may decline
The right to decline covers cancelling an order after it has been placed, and it exists for ordinary reasons rather than dramatic ones. Stock that ran out between the click and the pick. A payment the bank will not authorize. A delivery address that does not check out. An order pattern that reads as fraud.
None of those are judgment calls about you. They are the four situations where shipping the order would go wrong for one of us, and stopping it at our end beats stopping it once a pallet is already on a truck.
Section 02
Limits on quantity
We can also cap how many units of one product a single customer or household is allowed to buy, and how many go on one order.
Those caps look past the name at the top of the order. Where several orders share a customer account, a payment card, a billing address or a delivery address, we treat them as one group and apply the limit across the whole of it. Buying several of something for a genuine reason? Email us before you order and we will tell you where the limit sits.
Section 03
If we cancel or change something
You hear from us. We write to the email address entered when the order was placed, which makes a typo there the one thing that can leave you wondering. Worth a second look at checkout.
Nothing is charged for an order we cancel. Where a payment already went through, it goes back by the route it arrived on. Our Refund and Returns Policy sets out the timing.
Questions about a cancelled or adjusted order go to Contact@sosiom.com or +1 (928) 449-5433.